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Technical Support

Email: support@alexanderstreet.com
Telephone: 1-800-889-5937

When reporting a problem please include your customer name, e-mail address, phone number, domain name or IP address and that of your web proxy server if used.

About Filmakers Library Online

1. About the Database

Filmakers Library Online provides award-winning documentaries with relevance across the curriculum—race and gender studies, human rights, globalization and global studies, multiculturalism, international relations, criminal justice, the environment, bioethics, health, political science and current events, psychology, arts, literature, and more. It presents points of view and historical and current experiences from diverse cultures and traditions world-wide.

The collection includes documentaries that are already heavily used in humanities and social science classrooms—films such as Who Killed Vincent Chin?; Aging Out: Teens Leaving Foster Care; Critical Condition; Dax's Case: Who Should Decide?; Sound and Fury: The Communication Wars of the Deaf; and Waging a Living. A trove of content that would have taken immeasurable time to find and view in its entirety now is accessible and powerfully searchable through Alexander Street’s deep semantic indexing.

Internationally known producers represented in Filmakers Library Online include the National Film Board of Canada, KCTS/Seattle, and many others. Among the hundreds of notable independent film makers world-wide whose works comprise Filmakers Library Online are Christine Choy, Roger Weisberg, Josh Aronson, David Bradbury, Judith Gleason, Jeremy Levine & Landon Van Soest, Aaron Matthews, Jeffrey O'Connor, Tana Ross, and Taggart Siegel.

Critical Video Editions: The Alexander Street Critical Video Editions Series™ combines the excitement of video with the uniquely powerful search capabilities our collections are known for. We've developed software applications that make use of Alexander Street's Semantic Indexing™ to enable precise searching and finding; easy browsing and moving about; citations down to the second; and searchable transcripts. Our video can be shared via embeddable links; user-created playlists and clips, with annotation features and the ability to incorporate other content from outside the collection; and more. These features and capabilities render video as useful for research and classroom use as any scholarly text.

Our Critical Video Editions™ feature:

  • uniquely powerful browse and search capabilities enabled by ASP's Semantic Indexing™
  • multiple points of access—browses, searches, thumbnail images, transcripts—allowing you to find your point of interest in hundreds of hours of video within seconds
  • synchronized, searchable transcripts
  • video clip-making tools
  • annotated playlists—you can make, annotate, and share playlists for course or individual use, and you can include links to materials or resources outside of the collection to make this your one-stop resource
  • high quality, licensed, in-copyright material plus other valuable footage
  • an embeddable video player and playlist for use on a class Web site, library home page, or an electronic syllabus—lets you drive usage and deliver content to users where and when they need it without instructions or countless screens and clicks
  • streaming, quickly accessible online video at 400 and 800 kbps with no delays and no special equipment (just Flash and a browser)
  • Open URL compliance

2. Notes on This Release

All videos and transcripts in the collection have been Semantically Indexed™ and are fully searchable and browsable.

3. Acknowledgments

At Alexander Street, the following people have been instrumental in the development of the collection:

  • Andrea Eastman-Mullins
  • Andrea Traubner
  • Aaron Wood
  • Chris Towne
  • David Vaughn
  • Greg Fagan
  • Hao Xu
  • JiaJun Zhu
  • Kat Cook
  • Liz Dutton
  • Liza Rossick
  • Mike Kangal
  • Mike Wathen
  • Nazar Sharunenko
  • Pat Carlson
  • Paul Dixon
  • Stephanie Garrett
  • Stephen Rhind-Tutt
  • Tim Lloyd
  • Will Whalen
  • Ziep Truong

4. Subscription and Free Trial Information

Filmakers Library Online is available for one-time purchase of perpetual rights, or as an annual subscription. Please contact us at sales@alexanderstreet.com if you wish to begin a subscription or to request a free 30-day trial.

5. Technical Support

You can contact us by:

When reporting a problem please include your customer name, e-mail address, phone number, domain name or IP address and that of your web proxy server if used.

6. Errata

Our intention is to have a database without errors. We appreciate suggestions for improvements and notice of factual errors. To report errors or to suggest improvements, please email support@alexanderstreet.com. Please identify the video title, collection, publisher, and publication date, as well as the issue itself, whether in the video, the transcript, or other accompanying materials. Please also include your email address, so that we can let you know the status of your correction.

7. Copyright

All materials in the database are protected under U.S. and International Copyright Law.

8. Cataloging Records

MARC records will be available for this collection.